FAQs
Digital Textile Printing
Orders, Minimums & Turnaround
A: We accept both small and large orders. For bespoke samples and short runs we can print from 1 metre or a single sample swatch. For bulk orders, MOQs and pricing tiers apply — please contact sales for a precise quote.
A: Typical lead time is 5–12 business days from final proof/sample approval for small to medium orders. Lead time for bulk or complex jobs may be longer and will be specified in your quote. Rush options may be available for an extra charge.
Fabrics, Inks & Technical
A: We print on cotton, linen, silk, satin, polyester, canvas and most common blends. Specific fabric types should be confirmed with us before placing an order.
A: Many natural fabrics are pre-treated to improve colour uptake and fastness; polyester prints usually require different pre-treatment chemistry. Pre-treatment may be included in the quoted price or charged separately.
Colour, Proofs & Reorders
A: Exact on-screen to fabric colour matching cannot be guaranteed due to monitor calibration, fabric base colour, ink chemistry and finishing. We strongly recommend ordering a physical sample/proof for colour-critical projects. If a digital or physical proof is approved in writing, production will follow that proof.
A: While we attempt to maintain colour continuity, slight batch-to-batch variations can occur due to dye lots, fabric batches and ink replenishment. If continuity is critical, order the full required quantity in a single batch or request a colour lock procedure.
A: We will make best efforts to match Pantone references; for precise matches we recommend a printed sample and note that exact matches on different fabric types are not always possible.
Artwork & Files
A: Preferred formats: TIFF, PSD (flattened or with layers clearly labeled), high-resolution JPEG, PNG, or vector PDF/AI with outlined fonts. Submit artwork at 300 DPI at full-size (1:1) or higher, with required bleeds and your colour profile (sRGB or CMYK/ICC where applicable).
A: Yes — we offer artwork check and preparation for print-ready files. Complex file fixes, vectorization or heavy design work may incur an additional charge; we will provide an estimate before proceeding.
Samples & Approvals
A: Yes. We strongly recommend (and sometimes require) a paid sample for colour-critical and textured designs. Production proceeds only after you approve the sample or the digital proof in writing.
A: Sample fees vary by fabric and design complexity. Sample charges typically cover fabric, printing, and handling; courier charges apply for delivery.
Quality, Defects & Claims
A: Manufacturing defects include prints with clear misregistration, major colour bleed, ink runs, major smudging, or incorrect print delivered against approved proof. Minor textile irregularities (small slubs, tiny knots) and small acceptable print tolerances are normal in fabric production.
A: Inspect goods within 48 hours of delivery. To raise a claim, email/call support with order number and clear photos/videos showing the issue. Claims must be submitted within the stated claim window (usually 48–72 hours for shipping damage). After verification, we will offer a reprint, repair or refund as per our Returns Policy.
Shipping, Returns & Refunds
A: Custom-printed fabric is non-returnable except for confirmed manufacturing defects or if the wrong item was shipped. Colour differences after an approved proof are not eligible for return.
A: Document damage with photos, retain packaging, and notify us within 48 hours. We will coordinate with courier and, after verification, arrange replacement or refund per policy.
Pricing & Payment
A: Pricing factors include fabric type, print area, print repeat, ink type, pre-treatment, finishing, MOQ, and order quantity. We provide formal quotes with itemised costs.
A: We accept bank transfers, UPI, major cards (via payment gateway), and net banking. For new or large B2B clients, an advance (typically 30–50%) may be required.
B2B, Exports & Bulk Orders
A: Yes — we work with designers, brands, boutiques, and manufacturers. For repeat B2B orders we offer account pricing, sample approval workflows, and packing/labeling options for export.
A: Yes — we can coordinate export packing, documentation and arrange international shipping; customs, duties and taxes are the buyer's responsibility unless agreed otherwise.
Support & Contact
A: Contact our sales team via email, phone, WhatsApp or the website contact form. Share fabric type, artwork, required metres, repeat size, and target delivery date for an accurate quote.
A: Use our support email or emergency hotline (listed on the Contact page). For production- critical issues, reference your order number for faster handling.